You may have seen recent news reporting BT’s decision to withdraw their Redcare service and operation from the market with effect from 1 August 2025.
We believe that over 100,000 private customers and businesses will be affected and they’ll need to find alternative solutions.
These customers will probably be receiving calls and communications from a wide range of alarm maintenance companies, alarm suppliers and other companies who may see an unexpected business opportunity.
Alarm systems are critical to insurance covers and you should seek advice from your insurance broker to ensure that any Redcare replacement you select provides a like-for-like performance level.
Your insurance cover could be invalidated if you fail to take any action or if you choose an alternative signalling method which has not been approved by your insurer.
There are a very limited number of potential alternative suppliers. Alarm signalling products like the CSL Dualcom Gradeshift Pro DP3 or indeed any dual path Alarm Transmission System with performance level DP3 certificated to BSEN50136-1:2012 are likely to be accepted by most insurers as a like-for-like replacement.
Alternative product suppliers and installers are gearing up to support the huge numbers of businesses and private individuals who’ll need to make changes to their systems.
If you currently have Redcare signalling on your alarm system, we’d strongly advise that you act quickly as it’s almost inevitable that the closer we get to 1 August 2025, the more likely installation bottlenecks and product shortages will begin to occur.
Many customers will be unaware of the technological specifications delivered through Redcare so it is important that the replacement service chosen:
- Installed by a company regulated by the National Security Inspectorate (NSI) which incorporates the National Approval Council for Security Systems (NACOSS) or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB).
and
- Will be maintained in full working order under an annual maintenance contract with an appropriate alarm maintenance company or installer regulated by the National Security Inspectorate (NSI) which incorporates the National Approval Council for Security Systems (NACOSS) or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB). We may require evidence of the maintenance agreement in the event of a claim.
If you have any queries or require any assistance, please contact the Chartered brokers at Hine on 0161 438 0000.
Source:
Axa Insurance
